One word. One little damn word. It can change everything. Demeanors. Attitudes. Perspective.
Today I chose to say it 3 times. Yes, I said “chose.” A sincere sorry, planned and genuine is worth 100 flippant one’s. Here is my breakdown of sorry’s today.
First, to my company, yep, all of them. I let my emotions get the best of me and debated two stakeholders (we don’t use the “e” word at Fat Atom) in front of everyone. It wasn’t right. In fact, it was embarrassing. After talking about it with a co-worker, I thought it best to address the company and let them know I was not only wrong, but I was sorry for my actions.
Second was to a client. This was hard. I like to think we walk on water at Fat Atom, that we do know wrong. Well, that would be a big fat lie. No one, I don’t care what business you are in or company you own is perfect…it just doesn’t exist. Today I had to apologize to a client for what I believed we could have done better. I had to reveal my shortcomings (they knew) and fix them (they were happy). Was this hard? Yep. Was I sorry? Yep. Did it makes thing better? I hope so…but nonetheless, it was the right thing to do.
Lastly I said I was sorry to a neighbor. Long story short, I am a board member for our HOA. At our meeting tonight I felt like I overstepped my bounds in “running the show” and apologized to my neighbor, the HOA President, for what I felt like stepping on her toes. Did I want to do this? No. Was it necessary? No. Was it the right thing to do? Yep.
One word…sometimes hard to say but went said with feeling and intent, can make you and sometimes the recipient feel better.